Our easy four-step process for all our sessions


BOOKING

View the calendar and book your session online.

* Our calendar is viewable when you start to book your session. You choose the date and time you want, based on our availability. Contact us if a date or time is not available on our calendar.

CREATING

Meet up on the day and time of your session to capture some amazing memories

After the session, we schedule a conference call to review your favorite images.

REVIEWING

Review and choose which images you would like to have hand corrected.

During our conference call, you'd then choose which package you would like to purchase for your images.

ENJOY!

* Approx 2 to 4 weeks later

Download and enjoy printing and sharing your images online. You would also order any items included in your package such as prints or canvases.

The Process

  • What is the standard process for your sessions?

    • All our clients schedule their sessions online, which allows you to choose the date and time that best fits your schedule, and allows you to pay online if there is a session fee.
    • We meet at the date, time and location you choose and complete your session.
    • Once completed, we then schedule a phone call to go over your images. You will have a chance to view the online gallery and choose your favorite images before the phone call so that we are only reviewing your favorite images.
    • Once your favorite images are chosen, we will then discuss the purchasing options for your images.
    • As soon as we receive all the details of your order and your invoice is paid in full, your images will be delivered within 3 to 4 weeks. At that point, you will be able to choose your images that will be printed.

    The entire process should take approximately 4 to 6 weeks from your session date to the delivery of your prints.

Scheduling Your Session

  • How can I book my session with you?

  • Where can I see your availability?

    All our available dates are posted online. You can view our calendar by starting to book your session online through our online schedule system.

  • Do I have to pay the session fee when I book my session?

    Yes. Paying your session fee saves that specific date and time on our calendar just for you. No one else will be able to book that time. Payment for your session fee is made online and all major credit cards are accepted. Your payment information will not be stored, so we may ask for your payment information again once you've placed your portrait package order.

  • Where are your approved shooting locations?

    Our approved locations are chosen using a simple process. The criteria for an approved location depends on how photographic the location is and the opportunities to shoot in different areas and at different angles without a high chance of having a distracting or displeasing background. We are also restricted by the area we service. As much as we LOVE to go to Las Vegas, the distance is a little too far for us to include in our approved locations list.

    All our locations are listed online, and can be selected by you when booking your session through our online schedule system.

  • What is your cancellation policy?

    Cancellations cannot be made within one week prior to your session date with the quick link provided to you in your confirmation email. If you decide to cancel your session within those 7 days, you will need to contact Adam and Claudia Photography via email and will receive a 50% refund of the paid session fee. Appointments that are cancelled 7 or more days in advance of their session date will receive a refund of their session fee, minus a 5% transaction fee. Refunds will be issued 1 to 2 weeks from the cancellation date. No portion of your session fee will be refunded from a cancellation made within 72 hours of your session date.

  • What is your rescheduling policy?

    If you need to change your session time (reschedule), you may use the quick link (provided in your confirmation email) until one week prior to your session date; after which you would need to contact Adam and Claudia Photography for approval to change your session time or date. Clients are allowed ONE rescheduled time per paid session fee.

    A session that has been rescheduled cannot be cancelled for a refund of any portion of the session fee.

  • Where do we meet for our session?

    • Most Beaches: We usually will meet under the pier, closest to the water.
    • Most Local Parks: We can meet at the entrance of park
    • Disneyland sessions: Firehouse on main street
    • California Adventure Park: In front of the Carthay Circle Restaurant

Pricing & Packages

  • What are your package prices?

    All our packages are designed around digital ownership. This means that any package you purchase will contain the full resolution digital images that you may share, copy and print from. Every image you purchase will also be hand corrected a second time to make sure that you receive the best representation of your images; ones that we would be proud to display in our own home!

    Family sessions | Engagement and Wedding Prices

  • Can I just get a CD of all the images?

    I think this is one reason we operate differently from most other photography studios. Instead of handing you a cd full of 600 images you "might" use, our process makes sure that the images you purchase are the images you want to use. You get to hand pick every image you love, to include into your package. We then hand correct and polish just those images. We spend the bulk of our processing time making sure those images look absolutely the best they can.

    It's usually not necessary for our clients to receive all the images from their session. Part of our process in achieving the look we give our photography is going through every purchased image a second time to correct and polish them for printing. We would spend a considerable amount of time correcting ALL your images, which would make this purchase very expensive. We do have packages that offer something close to the “CD with all the images” item though.

  • What is the Professional Print Credit in each package?

    The print credit is given as part of a standard package and is used for professional prints once your images have been completed and delivered.

    The print credit can only be used for prints or canvases and cannot be substituted or applied to any other items such as books, gift items or credited toward your package price.

Making an order

  • How will I make my order once the photos are taken?

    Orders are normally taken over the phone or through email, after you have reviewed your images through an online gallery and have chosen your favorite images to to be hand corrected.

  • Do you include digital corrections for the images I purchase?

    Yes we do. We offer a hand correction service for our images to make them look amazing.
    There are certain restrictions to these corrections though.

    • Included: Firstly, we are professional photographers. We know how to use photoshop, but in no way does that mean we’ve mastered the art of photographic manipulation. We include very basic corrections with our images. For example, we will adjust the color, contrast, special effects, black and white and other artistic changes that can be made to a photo as a whole. Other manipulations such as taking a bird out of the sky are simple corrections we include as well.
    • Not included: Corrections that require a great deal of manipulation and time to perform, such as switching heads from one photo to another, “weight-loss” manipulation, frizzy hair, glare in glasses, removing people from the background, etc. Any time a request requires manipulating the physical form of any object or person or adding/removing items would qualify as a composite image and is not included the Hand Correction service.

    Non-Included photographic services must be outsourced to our photo corrections company and an extra fee will be charged to perform the more advanced corrections. The fees range from $10 to $15 per photo. Most images will fit into the $10 category, but you will not pay more than $15 to have that “perfect” photo.

  • What does the hand correction service look?

    You can see our hand correction service by visiting the following page.
    Hand Correction Service
  • What is the turnaround time after I order my package?

    After all the package details are submitted by the client, most orders are delivered within 3 to 4 weeks.

  • How will I order the prints included in my package?

    Each package comes with a print credit that you may use toward additional prints. Once your images have been hand corrected and uploaded to the online gallery, you will be able to view the finished images and place your order for your prints using a unique ordering code during checkout. For portrait sessions, the print credit is in addition to the free 16x20 print that will be added to your package.

  • If I decide not to make an order, do I still get my free print?

    In short, no. The free item is added to your purchase. Your order must include a minimum of a bronze package.

  • What forms of payment to you accept?

    We accept Visa, Mastercard, and Discover; as well as checks (electronic transfer) and cash or money orders. All purchases that are made over the phone will be completed by filling out an online payment agreement; and will be approved and signed by the client before payment is completed.

Policies

  • Privacy Policy

    Any information we collect from you is NEVER shared or sold to third party companies. We understand that having portraits taken is a very personal matter and we respect your privacy.

  • Scheduling Policies

    The session fee must be paid in full before the date of the session.

    Adam and Claudia photography has the right to reschedule the session start time in the event there is a scheduling overlap or error. The photographer will perform all needed actions to inform the client of the changing time including texting and email.

  • Session Policies

    Client is liable for any and all parking and admission fees that any location requires them to pay. If Adam and Claudia pay for any associated location fees, those fees will be billed back to the client at the time they purchase their images.
    *** Disneyland has no additional parking or admission fees due to Adam and Claudia photography.

    The Client is to bring any props that they would like to include into their images. Adam and Claudia photography does not bring/provide props for the session.

    If the Client is not allowed access to the location based on their outfit or choice of props, the session cannot be rescheduled for another time. It is the client's responsibility to check with the location about what the location does and does not allow in terms of props or clothing.

    If the client arrives after their session start time, the session will still end at the agreed time without being granted an extension of session time.

    During the session time, taking photos with any device including cell phones, cameras, video cameras or other devices is prohibited and Adam & Claudia Photography retains the right to cancel the session at any time without granting a refund of paid session fee. Please inform all members of your party of this policy before your session starts.

  • Making an Order Policies

    Once the session is complete, a phone call will be arranged to review the images from the session. At that point, the client will have to purchase the images to gain access and personal usage rights to them.

    Payments are available for our standard packages. If the client opts to make payments for their purchase, the images will not be processed or delivered until the balance is paid in full.

    The complimentary item is added to the purchase of a standard package as an add-on item, at no cost to the client. Shipping fees to be added when applicable.

  • Digital Image Policies

    Adam and Claudia Photography will remain the copyright owners of all images from the session, though the client will have "personal usage rights" granted to them for only the images they purchased once the order is paid in full and the images have been released to them.

    Editing or modifying an image to post online or on social media is a violation of the personal usage agreement. Each Client agrees to not change, edit or modify any delivered image unless such is beneficial to making prints and have obtained permission from Adam and Claudia Photography.

  • Social Sharing Policies

    When sharing or posting an image online, The Client agrees to give proper credit to Adam and Claudia Photography by linking their facebook, Instagram or website pages within each post.